Privacy policy

• Account details: your name, email address and sign-in method (password or a provider such as Google).
• Your content: the documents, comments, references, uploaded files and PDFs you add to WriteOrbit.
• Billing details: your plan and payment status. Card details go straight to our payment processor; we never see or store them.
• Usage and technical data: how much of each AI feature you use (to apply plan limits), and logs such as IP address, browser and error reports that keep the service secure and working.

We use your data to run WriteOrbit: to sign you in, save and sync your documents, run the AI and citation features you ask for, apply your plan, take payments, send account emails (such as password resets) and keep the service secure.

We send the newsletter only if you turn it on, and you can turn it off at any time in Account › Email.

We do not train AI on your documents. When you use an AI feature, the text needed for that request (for example the paragraph you are editing, or a PDF you chat with) is sent to our AI provider to produce the answer.

We use AI providers under terms that do not allow them to train their models on what we send.

We do not sell your personal data. We share it only with the service providers that run WriteOrbit for us, and only as far as each one needs:

• Google Cloud and Firebase: hosting, sign-in, database and file storage.
• Stripe: payments.
• Our AI provider: answering AI requests, as described above.
• Our email provider: account emails and, if you subscribe, the newsletter.
• Scholarly databases: we send your search terms (not your documents) to find papers to cite.

Documents you share are visible to the people you invite, with the role you give them. We may also disclose data when the law requires it.

We keep your account and content while your account is open. When you delete your account (Account › Delete account) we delete your documents and profile; copies in backups are removed as the backups expire. We keep billing records for as long as tax law requires.

You can view, edit, export and delete your documents at any time, and delete your whole account from Account. Depending on where you live (for example under the GDPR or CCPA), you may also have the right to ask for a copy of your data, to correct it, to object to some uses or to complain to a data protection authority.

To make a request, contact us through the help center.

Data is encrypted in transit and at rest on our hosting provider, and access inside WriteOrbit is limited to people who need it to run the service. No system is perfectly secure, so please use a strong, unique password.

We use only what the site needs to work: your sign-in session, a small cookie that tells the site you are signed in, and your theme setting. We do not use advertising or cross-site tracking cookies.

WriteOrbit is not meant for children under 13, and we do not knowingly collect their data. If you think a child has given us data, contact us through the help center and we will delete it.

If we change this policy in a way that matters, we will tell you by email or in the app before the change applies. Questions? contact us through the help center.